Support Portal
Resolve Wallet Issues
Connect your wallet to securely diagnose and fix issues with your machines, rewards, and transactions.
Step 1 of 2
Elysium Support Portal
Select the issue you're experiencing.
Step 1 — Select issue
> Missing Machines
Machines not appearing in the dashboard.
> Machine Purchase Issues
Unable to buy machines, tokens stuck, or purchase errors.
> Consecration Issues
Problems consecrating or activating machines.
> HYPE Rewards & Claims
Missing rewards, delayed claims, or incorrect amounts.
> $MACHINE Swap Issues
Unable to swap or sell $MACHINE for HYPE.
> Failed or Pending Transactions
Transactions stuck at wallet confirmation or failing to complete.
> RPC & Network Errors
RPC restrictions, network failures, and transaction errors.
> Wallet Connection Issues
MetaMask, Rabby, and other wallet compatibility problems.
> NFT Trading & Staking
Problems or questions involving trading machines after staking.
> Other Issues
Problems not covered by the categories above.
Secure & privateWe never ask for your seed phrase or private key. Anyone who does is not Elysium support.